1. Do you accept consignment gowns?
Yes. on a limited basis, due to space. We consign gowns from 2018 collections and newer, or true vintage pieces from 1960 and earlier. If your dress meets these criteria, please email photos and details for consideration (designer, style number and/or name, size, any alterations made, where and when purchased, purchase price, and whether it has been professionally dry cleaned). If your item is accepted, sale price will be mutually agreed upon and a consignment agreement will be executed which provides for a 50/50 split of sale proceeds between Once & Again and the gown owner/consignor.

2. Are your dresses new or used?
Our collection includes gowns that have been worn once or never worn. Every gown is professionally refurbished, cleaned in-house as needed, and restored to excellent condition before being sold.
(Note: Certain parts may be cleaned, such as the hem if it’s very dirty, but gowns are not professionally dry cleaned.)

3. Can I try on dresses without an appointment?
Walk-ins are welcome during our posted shop hours. However, for a private shopping session at alternative times, you must arrange in advance. IF A BRIDE WILL BE ACCOMPANIED BY MORE THAN ONE OR TWO OTHERS, PLEASE MAKE A PRIVATE APPOINTMENT FOR A DAY WHEN THE SHOP IS CLOSED TO THE PUBLIC. We only have seating for a total of 5 people, and only 2 dressing rooms, so multiple brides arriving with several guests each does not work in our current space. For the best experience, private appointments for a bride and up to 5 additional guests can be made any day or evening, Monday through Friday. There is never any fee for an appointment, nor a time limit. Due to the overwhelming positive response to our business and mission, we are planning to expand to a larger location within the building, hopefully soon!

If you are planning a visit and are driving from a long distance away, please call or email the shop ahead of time to make sure that we are open and can accommodate you at the time of your planned arrival. We would hate for you to travel from afar, only to discover that the shop is full at that time, or we have closed for an event.

4. Do you accept returns?
No. All sales are final, and gowns are sold as-is. We are happy to hold a dress for 24 hours to provide ample time for consideration before purchasing.

5. What forms of payment do you accept?
Cash and card payments are accepted. Full payment is due at the time of purchase.

6. How many dresses do you have?
We currently have over 250 gowns ranging from size 0 to 28, each one unique.

7. Do you carry dresses for events other than weddings?
Our focus is primarily on wedding gowns. While we occasionally have less formal or shorter dresses that could work for rehearsal dinners or other events, our inventory is not maintained in those categories.